What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Can't click and drag fields on formsAsked by swimmingaustralia on February 25, 2016 at 03:22 PM
We use a common jot form account on several computers and for around 2-3 months we have lost the ability to click and drag fields in the form.
When adding a field, it adds to the bottom of the form, then we have to right click and click "move Up" each position. Understandably this is frustrating as it takes forever.
We apologize for any inconvenience caused. But currenly I could not reproduce the same problem on my end.
I made a test of the drag & drop feature using your jotform http://www.jotform.co/form/60466948484874 on your account. As you can see on the video below everything was functioning as it should.
May I inquire if there were recent changes done on your network/system? Perhaps system changes had affected on how your browsers work. You can also try clearing and refreshing your browser's cache to clear out any plugins/add ons that got installed on the browser which could be causing anomaly.
Try using different browser as well. Chrome and Firefox browser were the ideal one to use.
Please let us know if issue persist.