Jotform submissions not sending

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    groenwolda
    Asked on February 25, 2016 at 03:43 PM

    My jotform Creative Marketing Brief is not sending submissions.

     

    When the marketing consultant is equal to Holley or Fran it should go to whomever is selected. 

    It is not going anywhere.

     

    Is this because I'm close to my sub cap. It's been working, but just stopped in the last day or two.

  • Profile Image
    Kevin_G
    Answered on February 25, 2016 at 04:26 PM

    This email address was in the bounce list: h*****.w****@w*******g.ca. 

    Here is the reason.

    554 Denied [c0fedc65.0.4687854.00-2280.8925855.s12p02m074.mxlogic.net] (Mode: normal)

    I have removed it and you should start to receive your emails again, please follow this guide to prevent bouncing: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    If you stop receiving your email notifications again, please check if you email is in the bounce list, you may also remove it in your end: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list.

    If the issue still persists, ask your email provider to whitelist our IP Addresses: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    Hope this helps.
  • Profile Image
    groenwolda
    Answered on March 04, 2016 at 06:11 PM

    I've had my support people whitelist our emails and "noreply@jotform.com" but the email:

    f********.K********@w*******g.ca keeps getting put on the bounce list. I have removed it a couple times now.

    If there a way to stop this from happening?

  • Profile Image
    Chriistian
    Answered on March 04, 2016 at 11:47 PM

    I checked if the email address f********.K********@w*******g.ca was still in our bounce list. It appears that it is currently not in the bounce list as of this time. This means you have successfully removed the address from the bounce list. 

    I also checked the email history in your account and I can see that emails are successfully sent to that address.

    You can also check the Email History on your end by following this guide: How to view all your form Email History

    Do let us know if you encounter the issue again.