What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    SPF Filter to avoid email going to spam

    Asked by associatedtravel on February 25, 2016 at 05:20 PM

    We deal with  email going to spam on both submission notification and autoresponders to submitter

    do you have a server block or sending address we can use for our spf filter to allow your servers to send on behalf of us?

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    JotForm Support

    Answered by jonathan on February 25, 2016 at 05:35 PM

    You may refer also to our user guide on how to properly setup Submission emails.

    user guide: How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Adding JotForm JotMails IPs to your serve whitelist should also help.

    Please let us know if issue still persist even after doing all this process.

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    JotForm Support

    Answered by liyam on June 23, 2016 at 10:28 PM

    Thank you for your response. The information you have shared will definitely help other users here in JotForm. :)