Submission emails are not going through

  • Profile Image
    HopeEvents
    Asked on February 25, 2016 at 05:26 PM

    I have been having trouble with the email notifications not coming through when a form is submitted. I have re-entered our emails a couple of times, and it works for a while and then stops sending the email.

    I am not sure if I am not entering them correctly?

    Thanks!

  • Profile Image
    Nik_C
    Answered on February 25, 2016 at 05:39 PM

    Hello,

    Your email was in our bounce list because of this error:

    Reason(s) : smtp; 554 Denied [CS] [38d7fc65.0.1979187.00-2143.4022340.p01c11m071.mxlogic.net] (Mode: normal)

    I removed it from the bounce list, so please check and get back to us if the issue is still there.

    Thank you.