What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can responders recover the edit link for their submissions?

    Asked by mreade on February 25, 2016 at 05:36 PM

    I am interested in using the 'edit link' feature via the auto-responder email.   However, if responders loose the email that contains this link how can they be reminded what the link is?



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    JotForm Support

    Answered by BDAVID on February 25, 2016 at 05:57 PM

    The best way to share the edit link to the user is via autoresponder, if the user "looses" his autoresponder email notification, it is because he deleted it. So, we don't have a feature to  send the autoresponder if the user "looses" that notification.

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    Answered by mreade on February 26, 2016 at 11:45 AM
    Thanks but it would be really good if this feature could be introduced to give responders more control over their submission.
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    JotForm Support

    Answered by BJoanna on February 26, 2016 at 01:02 PM

    In case that user lost his edit link, you can edit your submission and resend Autoreponder email, with edit link to your users if you select Send on editing submission option inside of Autoresponder email setting. 

    You can also create edit link and sent it to your users. On this thread it is explained how to create edit link of existing submission: http://www.jotform.com/answers/356107 

    Hope this will help. Let us know if you need further assistance.