What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to make sure submission emails are received?

    Asked by Kelly Hilton  on February 25, 2016 at 05:53 PM

    Hi there,

    Every time we update our website my email no longer receives the warranty and return request emails. I have pulled myself from the bounce list and am still failing to receive the emails. Is it possible to put me on a permanent no bounce list? Also, if not could you please assist me in receiving these email again?




    Kelly Hilton

  • Profile Image
    JotForm Support

    Answered by Nik_C on February 25, 2016 at 06:00 PM

    Hello Kelly,

    You can prevent that by putting our IP addresses on the white list of your email provider, you can do that by following this thread: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    And you can follow this guide to prevent further problems related to email receiving: 



    Please let me know if you have any further questions.

    Best regards.