Form over quota - My form currently have only 18 submissions.

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    pdxconnect
    Asked on February 25, 2016 at 09:35 PM

    My forms currently have a total of 18 submissions, yet my quota shows 2433 of 1000.  Please assist. People are trying to register for my event but cannot!

    https://form.jotform.com/60084703710144

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    pdxconnect
    Answered on February 25, 2016 at 10:07 PM
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    ashwin_d
    Answered on February 26, 2016 at 04:17 AM

    Hello pdxconnect,

    I'm sorry for the trouble caused to you.

    I have taken care of your account issue and fixed the submission count. All your forms are now enabled and back online.

    Thank you!

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    pdxconnect
    Answered on February 28, 2016 at 07:48 PM

    This problem continues to happen.  It is fixed for a couple of days then creeps up again.  Please help.

    Thank you!

     

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    ashwin_d
    Answered on February 28, 2016 at 09:24 PM

    Hello pdxconnect,

    I am not sure what is causing this issue. I have recalculated your submissions counts. If this issue happens again, we will forward it to our backend team for further investigations.

    Thank you!

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    pdxconnect
    Answered on March 01, 2016 at 12:52 AM

    I'm leaving the form up until midnight 3/01 since people have not been able to register due to this ongoing issue

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    ashwin_d
    Answered on March 01, 2016 at 03:28 AM

    Hello pdxconnect,

    I'm sorry for the trouble caused to you.

    I am reporting it to our backend team. We will get back to you as soon as we have any update from them. 

    Thank you!

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    pdxconnect
    Answered on March 05, 2016 at 01:18 PM

    This continues to happen even after downgrading my account.  Is anyone else experiencing this issue?

     

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    Mike_G
    Answered on March 06, 2016 at 01:42 AM

    We would like to apologize for any inconvenience this is causing you. This seems to be an isolated case and my colleague, Ashwin, already forwarded your concern to our backend team and is now being investigated. I'm sorry if we cannot provide you any ETA to when this will be fixed, but please be assured that you will be notified via this thread the moment we have any findings.