What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form over quota - My form currently have only 18 submissions.

    Asked by pdxconnect on February 25, 2016 at 09:35 PM

    My forms currently have a total of 18 submissions, yet my quota shows 2433 of 1000.  Please assist. People are trying to register for my event but cannot!

    https://form.jotform.com/60084703710144

    form over quota My Forms Submissions JotForm register
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    Answered by pdxconnect on February 25, 2016 at 10:07 PM
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    JotForm Support

    Answered by ashwin_d on February 26, 2016 at 04:17 AM

    Hello pdxconnect,

    I'm sorry for the trouble caused to you.

    I have taken care of your account issue and fixed the submission count. All your forms are now enabled and back online.

    Thank you!

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    Answered by pdxconnect on February 28, 2016 at 07:48 PM

    This problem continues to happen.  It is fixed for a couple of days then creeps up again.  Please help.

    Thank you!

     

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    JotForm Support

    Answered by ashwin_d on February 28, 2016 at 09:24 PM

    Hello pdxconnect,

    I am not sure what is causing this issue. I have recalculated your submissions counts. If this issue happens again, we will forward it to our backend team for further investigations.

    Thank you!

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    Answered by pdxconnect on March 01, 2016 at 12:52 AM

    I'm leaving the form up until midnight 3/01 since people have not been able to register due to this ongoing issue

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    JotForm Support

    Answered by ashwin_d on March 01, 2016 at 03:28 AM

    Hello pdxconnect,

    I'm sorry for the trouble caused to you.

    I am reporting it to our backend team. We will get back to you as soon as we have any update from them. 

    Thank you!

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    Answered by pdxconnect on March 05, 2016 at 01:18 PM

    This continues to happen even after downgrading my account.  Is anyone else experiencing this issue?

     

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    JotForm Support

    Answered by Mike_G on March 06, 2016 at 01:42 AM

    We would like to apologize for any inconvenience this is causing you. This seems to be an isolated case and my colleague, Ashwin, already forwarded your concern to our backend team and is now being investigated. I'm sorry if we cannot provide you any ETA to when this will be fixed, but please be assured that you will be notified via this thread the moment we have any findings.