What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Will JotForm notify us if there's a data breach?

    Asked by Kevin Babbitt on February 26, 2016 at 02:59 AM
    Just not trying to get the same information from JotForm.   This service could be HUGE for our organization, but we need to KNOW that JotForm will notify us if THEY suffer a data breach.
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    JotForm Support

    Answered by Charlie on February 26, 2016 at 03:19 AM

    May we know if you have already checked our terms of use and the privacy policy pages

    Data is owned and managed by the users themselves. Personally, I am not aware of any data breaches that have happened on JotForm. However, here are the information shared by our management about the security of JotForm:

    JotForm is almost 10 years old and throughout our history we have not ever

    once lost customer data. That's because we take security very

    seriously.

    - We have bug bounty programs where we pay outside parties for

    reporting vulnerabilities in our system.

    - Our servers are protected by private networks and constantly updated

    and patched.

    - Our system administrators have a collective 40+ years of industry experience.

    - Our development team is encouraged to follow best security practices.

    - All data transfer are made of 256-bit SSL secure connection.

    - Our servers are located on SSAE16 Audited facilities.

     

    If you would like to store private data and managed its security in your own end, perhaps getting the licensed JotForm application would be an alternative that you would like to look at? Here's the link to it: http://www.interlogy.com/products/jotform/. It is a separate product.

    I'll forward this concern to our upper management to see if we can get more details. But I believe that in an event of a data breach, our upper management will most likely inform our users about it. 

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    Answered by Kevin Babbitt on February 26, 2016 at 11:45 AM
    Acknowledging that you haven’t had any problems in the PAST. But, check the media and technical websites. EVERYBODY with supper security is getting hacked. Regardless of the probability, you have to assume it will happen. Note that we don’t want a detailed plan of what JotForm will do about it, afterword; but we do REQUIRE that you let us know immediately so that OUR organization can begin to manage the situation.
    You state this: I'll forward this concern to our upper management to see if we can get more details. But I believe that in an event of a data breach, our upper management will most likely inform our users about it.
    This is good. We will need something in writing that just says you’ll at least notify ONE email address immediately.
    K
    ...
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    JotForm Support

    Answered by Charlie on February 26, 2016 at 12:50 PM

    Thank you for sharing your insights on this. Our upper management will surely look into this and we will hear from them directly if there are any changes on the terms or how this kind of cases will be handled.