What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why has my account not been upgraded ???

    Asked by eazypark on February 26, 2016 at 06:21 AM

    I have paid for my account to be upgraded to the sliver account and it has not been done

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    JotForm Support

    Answered by Welvin on February 26, 2016 at 09:22 AM

    You've upgraded to Silver Yearly, but you forgot to cancel the Bronze Monthly. The renewal takes place for the Bronze Plan, overriding the Silver Yearly. I have corrected this for you. You are now on the Silver Plan. I have also refunded your last payment for the Bronze Plan.