- eazyparkAsked on February 26, 2016 at 06:21 AM
I have paid for my account to be upgraded to the sliver account and it has not been donePage URL:
- JotForm SupportWelvinAnswered on February 26, 2016 at 09:22 AM
You've upgraded to Silver Yearly, but you forgot to cancel the Bronze Monthly. The renewal takes place for the Bronze Plan, overriding the Silver Yearly. I have corrected this for you. You are now on the Silver Plan. I have also refunded your last payment for the Bronze Plan.