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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Signature Widgets are not Working on Edit Submission

    Asked by swapna_summit on February 26, 2016 at 06:52 AM

    Hi, 

     

    I have used both Smooth Signature and E-signature on my form to test both.

    We want to use the PDF submission as a paper based form.

    On editing my form, I am able to clear and resign the Smooth Signature wizard, however, I am unable to clear and resign the E-signature.

    Also, post editing, the smooth signature remains as is from the first submission and the e-signature has disappeared from the edit submission, please advise,

    on edit POST PDF submission smooth signature and
  • Profile Image
    JotForm Support

    Answered by mert on February 26, 2016 at 09:44 AM

    Hi there,

    According to my tests, "Smooth Signature" is working on the edit submission ({edit_link}), while the "E-Signature" is not. Please, see the test run from the below:

     

    So, please try to use the "Smooth Signature" widget again and let us know the results.

    Thanks.

  • Profile Image

    Answered by swapna_summit on February 29, 2016 at 02:21 AM

    Hi,

     have been using the Smooth Signature, however, on the edit page, I am able to add the new signature BUT, it does not show the new signature on the email notification, as well as on the PDF form,

     

    Thanks,

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    JotForm Support

    Answered by mert on February 29, 2016 at 03:51 AM

    Hi again,

    I replicated the same issue with you on the email and PDF version of submission, changed value on "Smooth Signature" widget is not changing from its previous version. So, I'm going to forward this issue as a bug, so our developers will on it to fix it. When there is an update about this issue, you will be informed from this thread via email.

     

    Thank you.

  • Profile Image

    Answered by swapna_summit on February 29, 2016 at 04:21 AM

    Thanks for this, 

  • Profile Image
    JotForm Support

    Answered by TitusN on July 19, 2016 at 05:54 AM

    We've just made an update.

    The signature will be loaded when editing submissions. 

    Please give the smooth signature a try and let us know. 

    Thanks