What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We are getting a message that our account is out of credits. When I log on we have used 9 of our 100 monthly credits. Can you help me?

    Asked by lpnnrd on February 26, 2016 at 09:57 AM
    message Getting a used
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    JotForm Support

    Answered by BJoanna on February 26, 2016 at 11:38 AM

    Sorry for inconvenience this may caused you. 

    I have checked your account and like you mentioned you have received only 9 submissions this month. As free user you can receive up to 100 submission per month. So you can receive 91 more submissions this month. I also did not found that email was sent you your email address from JotForm, stating that you are reaching your monthly limit. Please ignore email you received, your account is in good shape. 

    Feel free to contact us if you have any other questions.