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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Custom Confirmation Email Based on Answers

    Asked by daisyaprilyvette on February 26, 2016 at 10:17 AM

    Hi! I want to customize the confirmation email that will be sent to the responder. I just want to show some fields depending on their answer. If they left it blank, it won't be shown. I'm aware of the hide empty fields option, but I also don't want to show all the fields to the responder. For example, I just want to show 4 out of 10 fields, but the empty fields out of those 4 will also not be shown. Is there a way to do this? Thanks!

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    JotForm Support

    Answered by Charlie on February 26, 2016 at 12:04 PM

    Unfortunately, it is not possible. If you edit the email template, the "Hide Empty Fields in Emails" will not work. As shown in the description of that option, it will only work in the default email template.

    You can learn more about that option in this guide link: http://www.jotform.com/help/256-How-to-Hide-Empty-Fields-on-Email-Alerts 

    Do let us know if you need more information on this.