What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Autodelete Submissions App: How time does it take to delete the files once the submission is deleted?

    Asked by ncfs on February 26, 2016 at 03:31 PM
    I have noted in the response dated October 02, 2015 at 12:51 AM by Chriistian that the auto delete submissions app is supposed to delete the files and the submission. However, in my testing that does not appear to be the case. The submissions are deleting, but the files are not. Is there a timing issue in which the files are deleted somewhat later?
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    JotForm Support

    Answered by Kevin_G on February 26, 2016 at 03:33 PM

    The files should be deleted as soon as the submission is deleted. However, there could be some temporary glitches that do not allow to delete the files, if this is the case, you may provide us with the link to the file/files and we will delete them for you. 

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    Answered by ncfs on February 26, 2016 at 03:36 PM

    ok. by temporary glitches, do you mean sporadically, or do you mean there is a glitch that is being worked on to fix the app to prevent this in the future?

     

     

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    JotForm Support

    Answered by Kevin_G on February 26, 2016 at 04:03 PM

    Yes, I mean sporadically, I just have tested the app and it is working on my end, the submission is being deleted as soon as received as well as the file.