I lost my encrypted form key is there a way to retrieve it?

You may try to retrieve that by disabling and re-enabling Encrypt Form option from Preferences of the Form builder page. Once you do that, you will be prompted with options that include downloading a key. However, that key can only decrypt succeeding submission data after it was downloaded. Encrypting old(prior) encrypted submission data would still require you to provide the old key you downloaded before those old submissions. Unfortunately, I'm sorry for there is no way we can retrieve or get that old key back, it is unique and it can never be re-downloaded.

When I set my forms to be encrypted it asked me to use the Jotform supplied key and said it would be stored on your website. I didn't not download a key to my computer. The form gets submitted to my email as encrypted. When I click on the Jotform button I'm taking to my browser which is encrypted. But when I login to my account I can read the information. This is telling me that the key is stored on your servers. Is there a way I can download the key from somewhere to my computer and if not, if I turn off encryption will I loose the access to retrieve this form info?

Unfortunately, there is no way to retrieve the lost encrypted key. The key is not stored in our servers. You can still read the information when logged in because the key is saved in your browser local storage. Once a key is lost, it cannot be retrieved from Jotform again. If you turn off the encryption, you will be able to receive new submissions without encryption, however, the old encrypted files will remain encrypted.

Please see this article for more information regarding encrypted forms: What are Encrypted Forms and how to use them as expert?

@wimmelchen,

I have moved your question to a separate thread and shall be addressed there shortly.

https://www.jotform.com/answers/902656

Thank you!