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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Thank You Page: Why does not load the thank you page when open the wizard?

    Asked by Biggdadd73 on February 26, 2016 at 07:22 PM

    I was trying to update my Thank You form for 2016.  I clicked on Thank You and get a blank form:

    Text appeared once but when I tried to edit it I got the above.  Tried another browser; same outcome.  I read in the help section about deleting the conditions I have (not really sure what that has to do with it but...) so I did and still the same situation.  I need to update the Thank You screen as it has information from last year.


    Thank You,

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    JotForm Support

    Answered by Kevin_G on February 26, 2016 at 10:35 PM

    I tested your form and I was able to open the "Thank You Message".

    Could you please try again? 

    Seems to be working fine on my end, please do let us know how it goes.

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    Answered by Biggdadd73 on February 27, 2016 at 10:45 AM
    I stated the thank you page shows once until I try and edit it then it becomes
    blank. Did you try to edit the page?
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    JotForm Support

    Answered by EltonCris on February 27, 2016 at 12:58 PM

    I also couldn't reproduce the problem both using firefox or chrome browser. It is working just fine upon the initial load as well as after editing the thank you page. 

    I suggest to relogin from your account and then try it again. If this doesn't make any difference, please try it using different browser.