Thank You Page: Why does not load the thank you page when open the wizard?

  • Biggdadd73
    Asked on February 26, 2016 at 7:22 PM

    I was trying to update my Thank You form for 2016.  I clicked on Thank You and get a blank form:

    Thank You Page: Why does not load the thank you page when open the wizard?  Image 1 Screenshot 20

    Text appeared once but when I tried to edit it I got the above.  Tried another browser; same outcome.  I read in the help section about deleting the conditions I have (not really sure what that has to do with it but...) so I did and still the same situation.  I need to update the Thank You screen as it has information from last year.

     

    Thank You,

  • Kevin Support Team Lead
    Replied on February 26, 2016 at 10:35 PM

    I tested your form and I was able to open the "Thank You Message".

    Thank You Page: Why does not load the thank you page when open the wizard?  Image 1 Screenshot 20

    Could you please try again? 

    Seems to be working fine on my end, please do let us know how it goes.

  • Biggdadd73
    Replied on February 27, 2016 at 10:45 AM
    I stated the thank you page shows once until I try and edit it then it becomes
    blank. Did you try to edit the page?
    ...
  • Elton Support Team Lead
    Replied on February 27, 2016 at 12:58 PM

    I also couldn't reproduce the problem both using firefox or chrome browser. It is working just fine upon the initial load as well as after editing the thank you page. 

    Thank You Page: Why does not load the thank you page when open the wizard?  Image 1 Screenshot 20

    I suggest to relogin from your account and then try it again. If this doesn't make any difference, please try it using different browser.

    Thanks!