- Biggdadd73Asked on February 26, 2016 at 07:22 PM
I was trying to update my Thank You form for 2016. I clicked on Thank You and get a blank form:
Text appeared once but when I tried to edit it I got the above. Tried another browser; same outcome. I read in the help section about deleting the conditions I have (not really sure what that has to do with it but...) so I did and still the same situation. I need to update the Thank You screen as it has information from last year.
- JotForm SupportKevin_GAnswered on February 26, 2016 at 10:35 PM
I tested your form and I was able to open the "Thank You Message".
Could you please try again?
Seems to be working fine on my end, please do let us know how it goes.
- Biggdadd73Answered on February 27, 2016 at 10:45 AMI stated the thank you page shows once until I try and edit it then it becomes
blank. Did you try to edit the page?
- JotForm SupportEltonCrisAnswered on February 27, 2016 at 12:58 PM
I also couldn't reproduce the problem both using firefox or chrome browser. It is working just fine upon the initial load as well as after editing the thank you page.
I suggest to relogin from your account and then try it again. If this doesn't make any difference, please try it using different browser.