URGENT - Integration info Not populating all fields in Google Sheet

  • pardop1
    Asked on February 27, 2016 at 10:11 PM

    Please look into this. This is not the first time I  have had this issue. Some of fields stop populating even though they are captured on the form in submission. Please fix. We plan to use this sheet for an event check in tomorrow. 

     

    https://form.jotform.com/60138993288973

     

    Thanks,

     

    PAm

    Page URL: https://form.jotform.com/60138993288973
  • Elton Support Team Lead
    Replied on February 28, 2016 at 12:06 AM

    Hi Pam,

    Have you tried updating the spreadsheet integration? Just remove the spreadsheet integration and integrate your form again. If you have made changes in your form, updating the integration is necessary.

    URGENT Integration info Not populating all fields in Google Sheet Image 1 Screenshot 20

    Please let us know if this doesn't help so we can assist you further.

  • pardop1
    Replied on February 28, 2016 at 12:45 AM
    I shouldn't have to do that. No changes were made. This has happened before. Data missing from sheet.
    Sent from my iPhone
    ...
  • Mike
    Replied on February 28, 2016 at 5:43 AM

    Some of fields stop populating even though they are captured on the form in submission.

    Could you please clarify this a bit? Do you mean that individual columns are not being populated on the Google Spreadsheet? Please share with us some screenshots of the integrated spreadsheet if possible.

    Note, that column names are sensitive, if you update original column name, it will stop populating associated column data.

    URGENT Integration info Not populating all fields in Google Sheet Image 1 Screenshot 20