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    Infusionsoft: Error message when submitting form (Invalid refresh token)

    Asked by tidybooks on February 28, 2016 at 06:14 AM

    Hi I get this message on a lot of my forms. Thanks

     

       
    Oops!
    Invalid refresh token
    Page URL:
    https://form.jotformeu.com/tidybooks/crowdcube-2016-fr

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    JotForm Support

    Answered by ashwin_d on February 28, 2016 at 07:11 AM

    Hello tidybooks,

    I'm sorry for the trouble caused to you.

    I did test your form and I am able to replicate the issue you are having. It does display the "Invalid refresh token" error message. 

    The issue seems to be caused because of the "Infusionsoft" integration you have in your form. I would suggest you to remove the Infusionsoft integration and add it again. You may also like to generate a new API key. The following guide should help you;  http://ug.infusionsoft.com/article/AA-00442/0/How-do-I-enable-the-Infusionsoft-API-and-generate-an-API-Key.html 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by tidybooks on April 01, 2016 at 09:04 AM

    Hi I am still getting the same issue on another form https://form.jotformeu.com/60894653810360

    I've tried reintegrating inufsionsoft a few time but still getting the same error on all my forms 

     

    This seems to be a new issue as it was working fine a month or so ago. 

     

    thanks

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    JotForm Support

    Answered by david on April 01, 2016 at 12:15 PM

    I checked our infusionsoft integration and it is working without issue on my end.  Make sure you are using the correct API key for all your forms.  If you had generated a new key at some point, it would require updating the key for your other forms.

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    Answered by tidybooks on April 14, 2016 at 05:41 AM

    Hi, I;m not getting any where with this. I have disconncted all my forms which where connected to infusionsoft and just tested it on one form -> https://form.jotformeu.com/60815571796365   I'm still getting the same error. I never had this error in the past. I haven't changed my api key for infusionsoft.  This is a massive issuie for us as it stop alot of main email marketing. Please advise. 

     

    Also the way jotform connects with infusionsoft at no point do I get to add my api key, it automatically connects as shown in these images

     

     

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    JotForm Support

    Answered by EltonCris on April 14, 2016 at 07:45 AM

    I have tested this on my form integrated with Infusionsoft and it is working fine. It is also working fine on the cloned form.

    https://form.jotform.com/61042730373952

    However, since this error is occurring in your form, I have raised this to our developers for further investigation. We will let you know here once this is fixed.

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    JotForm Support

    Answered by EltonCris on April 14, 2016 at 07:50 AM

    By the way, I suggest doing the following. This might as well help.

    1. Remove the Infusionsoft integration in your form

    2. Clear your browser's cache and cookies 

    3. Login back to JotForm and re-integrate your form to Infusionsoft. 

     

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    Answered by tidybooks on April 14, 2016 at 08:37 AM

    Hi thanks but still the same issue 

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    JotForm Support

    Answered by ashwin_d on April 14, 2016 at 09:48 AM

    Hello tidybooks,

    My colleague have already reported this issue to our backend team. We will get back to you as soon as we have any update from them.

    Thank you!

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    Answered by fergalkeane on April 18, 2016 at 09:14 AM

    I am having exactly the same problem.  Again, Infusionsoft integration is involved.  If I remove it, the form runs fine, but as soon as I integrate it with Infusionsoft, I get the "Oops, Refresh Token Invalid" message.  So I will be very interested in your answer to Tidybooks.
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    JotForm Support

    Answered by ashwin_d on April 18, 2016 at 09:27 AM

    Hello fergalkeane,

    I have moved your question to a new thread and you will be answered here:  https://www.jotform.com/answers/820905 

    Thank you!

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    Answered by tidybooks on April 20, 2016 at 09:37 AM

    Hi is there any updates regarding this?

     

    Thanks

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    Answered by Huberson on April 20, 2016 at 11:05 AM

    Unfortunately we do not have any update yet. We will let you now from this thread as soon as this issue is resolved.

    Thanks.

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    Answered by tidybooks on May 04, 2016 at 04:23 AM

    Hi any news yet?

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    JotForm Support

    Answered by beril on May 04, 2016 at 06:13 AM

    First of all thank you for checking the status of your ticket. Unfortunately, there is no update yet. However, one of our developers was already assigned to fix the issue. We will notify you here once we have an update on the status. Thank you for your patience.

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    Answered by tidybooks on May 18, 2016 at 07:27 AM

    Hi it's getting a bit worring that this hasn't been sorted yet? We use jotform for the the integration with infusionsoft so are lot of campaigns are  dead now until this is fixed. Can you provide a date of when this issue will be fixed otherwise I'm forced to look for alternatives. 

    Many thanks

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    Answered by Huberson on May 18, 2016 at 11:12 AM

    Really sorry for that, we understand that the time it takes to solve this issue affect your activities.There is a Developer working on it but we do not have the specific date it might be fixed.

    We will need to wait for answer from upper level, once we do you will be updated.

     

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    JotForm Support

    Answered by NeilVicente on June 02, 2016 at 11:21 PM

    @tidybooks

    We have found the cause of this problem and released a patch today. The issue should no longer persist, however we advise you to re-integrate your form "toy storage simple" so the tokens can be renewed properly.

    Feel free to contact us again if you have more questions or concerns.

    Best,

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    Answered by tidybooks on June 08, 2016 at 10:23 AM

    Great seems to working all ok. Thanks

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    JotForm Support

    Answered by beril on June 08, 2016 at 11:30 AM

    On behalf of our developer, you're most welcome. Thank you for confirming. Feel free to contact us anytime. We will be happy to help.