What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form says Form not found - this form is disabled.

    Asked by webmasterasaa on February 28, 2016 at 07:24 AM

    Everything was working fine until today and then I get the message: Form not found - this form is disabled.

    Website address: http://www.angelmansyndrome.org/#!membership-form/bntqj

    https://www.jotform.com//?formID=60213255398859 

    I have used Platform: WIX to embed the form into our website originally.

    I found out how to make it work by using the embed method SOURCE CODE, but I end up with an annoying horizontal scroll bar at the bottom of the form which I cannot get rid of.

    Please help!

    Thanks,
    John.

     

    Page URL:
    http://www.angelmansyndrome.org/#!membership-form/bntqj

    form is disabled JotForm source message horizontal
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    JotForm Support

    Answered by Boris on February 28, 2016 at 09:38 AM

    Sorry about the inconvenience, John. Your form got suspended by our automatic phishing detector tool, because it appeared to our scanner that you were collecting payment information through your form outside of one of our payment tools:

    http://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    I have checked your form, and it seems to be fine, so I have reactivated your account. Your form should be available again.

    Please let us know if you experience any further issues, and we will be happy to help.

  • Profile Image

    Answered by webmasterasaa on February 29, 2016 at 05:59 AM

    Thanks Boris.

    John.

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    JotForm Support

    Answered by Jan on February 29, 2016 at 08:29 AM

    On behalf of Boris, you are welcome. Let us know if you need our help. Thank you.