What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When an individual uploads a file on one of the forms, where does that file go

    Asked by Mario Montenegro on February 29, 2016 at 04:12 AM
    When an individual uploads a file on one of the forms, where does that file go, where is it stored, who all has access to them? Essentially what safety measures are taken for potential clients who could be submitting sensitive information?
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    JotForm Support

    Answered by beril on February 29, 2016 at 04:34 AM

    The uploaded files are stored in our data centers. JotForm data centers are located in the US(Texas and Virginia) and GermanyWe have two servers in Germany. One of them is in Nuremberg and the other one is in Frankfurt.

    We provide a very high security through out our hosting provider's servers for stored data. We have a very powerful cloud of servers in SSAE16 Audited facilities which provides security protection against malicious attacks like SQL injection and denial of service (DOS) attacks.

    Please, check the guide below for more information:

    http://www.jotform.com/privacy/

    http://www.jotform.com/eu-safe-forms/

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.