What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We have not received any emailed forms from JotForms since 2-25-2016 @ 19:00.

    Asked by hostmaster1515 on February 29, 2016 at 10:26 AM

    We have not received any emailed forms from JotForms since 2-25-2016 @ 19:00.  Our EMail SPAM/Virus scanner has not seen anything from JotForms since then.

    Is there any way for you to re-send them?

    When we manually select to send them the format is totally different and we cannot process it in our usual manner.

    Please assist.

    Page URL:
    https://secure.jotformpro.com/form/50894289947981

    not received format different select then
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    JotForm Support

    Answered by ashwin_d on February 29, 2016 at 11:39 AM

    Hello hostmaster1515,

    Upon checking your form, I found that your email address webapp@blessey.com ended up in our bounce list for following reasons:

    Result: webapp@blessey.com is IN the bounce list

    Reason(s) : smtp; 554 Denied [CS] [6acafc65.0.4048021.00-2203.8106501.p01c11m085.mxlogic.net] (Mode: normal)

    I have removed your email from our bounce list and it should be working fine. You may like to take a closer look at the bounce reason and speak to your email service provider to ask if they are blocking emails from noreply@jotform.com. Please ask them to whitelist of domain names to ensure the delivery of email. The following guide should help you grab the list of domain names which needs to be whitelisted:  http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Thank you!