We have not received any emailed forms from JotForms since 2-25-2016 @ 19:00.

  • Profile Image
    hostmaster1515
    Asked on February 29, 2016 at 10:26 AM

    We have not received any emailed forms from JotForms since 2-25-2016 @ 19:00.  Our EMail SPAM/Virus scanner has not seen anything from JotForms since then.

    Is there any way for you to re-send them?

    When we manually select to send them the format is totally different and we cannot process it in our usual manner.

    Please assist.

  • Profile Image
    ashwin_d
    Answered on February 29, 2016 at 11:39 AM

    Hello hostmaster1515,

    Upon checking your form, I found that your email address webapp@blessey.com ended up in our bounce list for following reasons:

    Result: webapp@blessey.com is IN the bounce list

    Reason(s) : smtp; 554 Denied [CS] [6acafc65.0.4048021.00-2203.8106501.p01c11m085.mxlogic.net] (Mode: normal)

    I have removed your email from our bounce list and it should be working fine. You may like to take a closer look at the bounce reason and speak to your email service provider to ask if they are blocking emails from noreply@jotform.com. Please ask them to whitelist of domain names to ensure the delivery of email. The following guide should help you grab the list of domain names which needs to be whitelisted:  http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Thank you!