What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to access Uploaded Photo after Upgrading Subscription

    Asked by maginethat on February 29, 2016 at 10:35 AM

    I received an email that my jotform quota was full. I've upgraded to a bronze account, but i'm still unable to access the photos. It leads me to a 404 error page.  

    How can I access the images that were uploaded via jotform before I upgraded? 

    Page URL:
    https://form.jotform.com/60384952029156

    access photo access upload file access download photo 404 error view photo unable to view
  • Profile Image
    JotForm Support

    Answered by KadeJM on February 29, 2016 at 11:37 AM

    I see that you've upgraded but were experiencing problems accessing photos that were uploaded and sent to you via your form.

    I've investigated this but currently I am unable to replicate this problem so it may have been temporary possibly. Also, I've cleared your form caches to refresh them for you.

    Can you try logging into your jotform account and viewing the submissions then click on the file to see if it'll work for you now?

    If you are still experiencing the 404 error can you please describe to us step by step what you are doing that leads to that error?

    Additionally, please also include a screenshot of it if possible.