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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Where are my other payments that were submitted?

    Asked by CoachBelinda on February 29, 2016 at 10:50 AM

    Hello

    I have 25 submissions.  However, I only have 13 people showing up on my paypal.  Where are the other payments?

    Submissions hello showing up
  • Profile Image

    Answered by Huberson on February 29, 2016 at 01:05 PM

    Hi,

    I would suggest you to enable the IPN option in your form so you will be notified when a payment is received: http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

    Please also take a look at this guide: http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail

     

    Thanks!