What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is the Salesforce integration so limited?

    Asked by Youth_Home on February 29, 2016 at 10:51 AM

    Jotform is great a application for allowing volunteers to sign up for events and activities, but it doesn't sync with NPSP Volunteers or even customized fields in contacts. Why is the integration so limited? Are there any plans to fix this issue so that the integration is useful? 

    JotForm customized plans and
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    JotForm Support

    Answered by david on February 29, 2016 at 11:45 AM

    Custom fields used to work with our integration but haven't for a few months.  There is an open ticket regarding this issue:

    www.jotform.com/answers/624405

    However, there has not been much movement with the request.  You may want to consider using Zapier for the integration instead:

    https://zapier.com/zapbook/jotform/salesforce/

    They have several Zaps already set up to create leads in Salesforce using your JotForm form.