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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    "Undefined" text inside of Autoresponder email

    Asked by sufficientgraceministries on February 29, 2016 at 11:10 AM

    I do not wish to change the email associated with our account, however, we received a message from a client who has reported a strange email response to her recent order. The email she received from us simply said, "undefined." It appears that there is a glitch in the automatic email reply system. How can I test this without actually making a purchase? Better yet, how can I fix it if there is, indeed, a glitch?

    This is a re-post of a comment on How to Properly Add, Change, and Test a New Email Recipient Address

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    JotForm Support

    Answered by BJoanna on February 29, 2016 at 12:15 PM

    If I understood you correctly, in Autoresponder email that your user received was only "undefined" text. Is that correct? 

    I have cloned and tested form http://www.jotform.us/form/51375020494148 that you last modified, but I was not able to replicate mentioned issue. I received customized message that you added inside of you Autoresponder email. 

    Usually "undefined" text is shown when body of Notifcation/Autoresponder email is empty.

    In this case easiest way to fix this issue is to recreate new Notification/Autoresponder email. 

    If your issue is still not resolved, please provide us ID of the form, so that we can inspect it and test it.

    Let us know if you need further assistance.