What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to cancel my account?

    Asked by honnziva on February 29, 2016 at 12:14 PM
    my account cancel my account
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    JotForm Support

    Answered by Kevin_G on February 29, 2016 at 01:32 PM

    I see that you have cancelled your subscription and your account is scheduled to downgrade, it will take effect on March 3rd, 2016.

    Your account will be back to free on that date, please clarify us if you would like to stay using your account as free or if you would like to delete your account.

    We will wait for your response.

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    Answered by honnziva on February 29, 2016 at 02:27 PM

    No, I need this cancelled today, I do not want to be billed for March

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    JotForm Support

    Answered by Kevin_G on February 29, 2016 at 03:53 PM

    This is the current status for your account.

    Please check the status of you subscription on PayPal and if it is still active follow this guide to cancel your subscription on PayPal as well: http://www.jotform.com/help/336-How-can-I-cancel-my-PayPal-subscription

    Hope this helps.