Receiving contact form messages in gmail in separate mails, not grouped

  • salvapoe
    Asked on February 29, 2016 at 12:30 PM

    I am receiving messages from my website in gmail but they are not coming in separate mails, they are being grouped. I applied the unique ID widget but that did not do it. What can I do?

  • Nik_C
    Replied on February 29, 2016 at 2:32 PM

    Hi, 

    Gmail groups receive emails by same subject. In order to get emails separate you need to create unique subjects for every email. You can create unique subjects to every email by following this guide.

    1. Find the Unique ID widget's name. You can find how to do this by following this gif: 

     

    Receiving contact form messages in gmail in separate mails, not grouped Image 1 Screenshot 60

    Once you get the Unique ID widget name insert it in the email's subject.

     

    2. Click on the Emails button in the form builder.

    Receiving contact form messages in gmail in separate mails, not grouped Image 2 Screenshot 71

     

    3. Then choose the EDIT option. A wizard should open where you can set your email options.

    Receiving contact form messages in gmail in separate mails, not grouped Image 3 Screenshot 82

     4. Insert the Unique ID widget name  in subject of the mail we want to send. 

    Receiving contact form messages in gmail in separate mails, not grouped Image 4 Screenshot 93

    This will make sure that you are always receiving separate emails for each submission.

    Here are the submissions received from the form after the changes:

    Receiving contact form messages in gmail in separate mails, not grouped Image 5 Screenshot 104

    As you can see we have our ID at the end of every subject and Gmail separates them since they have different subjects.

     

    Please let me know if this works for you.

    Best regards.

  • Jeanette JotForm Support
    Replied on February 29, 2016 at 5:08 PM

    We hope the work around provided by Nick solves the issue, otherwise, come back to this thread so we can give you further help.