Why aren't my notification and Auto Responder emails working?

  • pennvalleyrodeo
    Asked on February 29, 2016 at 12:36 PM

    I have set up notification and Auto Responder for my jotform, but they don't seem to be working. I integrated a paypal payment system and that appears to be working just fine, but I am not receiving any emails.

    Page URL: https://form.jotform.com/pennvalleyrodeo/playdayentry
  • David JotForm Support
    Replied on February 29, 2016 at 1:59 PM

    I checked your form and there are currently 10 incomplete payments:

    http://www.jotform.com/help/564-how-to-view-incomplete-payments-of-your-payment-forms/

    Why arent my notification and Auto Responder emails working? Image 1 Screenshot 20

    If you received the payments, IPN may not be enabled in your PayPal account:

    http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

    This needs to be enabled in order to notify your JotForm account the payment was made.

  • pennvalleyrodeo
    Replied on February 29, 2016 at 2:52 PM

    Ok, thanks! That appears to have fixed the problem. Yes, the payments were being received, but IPN was turned off. I am mow receiving both emails. 

  • David JotForm Support
    Replied on February 29, 2016 at 4:06 PM

    You are very welcome, glad to hear it!  If there is anything else we can assist you with, let us know and we will be happy to help.