Why aren't my notification and Auto Responder emails working?

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    pennvalleyrodeo
    Asked on February 29, 2016 at 12:36 PM

    I have set up notification and Auto Responder for my jotform, but they don't seem to be working. I integrated a paypal payment system and that appears to be working just fine, but I am not receiving any emails.

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    david
    Answered on February 29, 2016 at 01:59 PM

    I checked your form and there are currently 10 incomplete payments:

    http://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    If you received the payments, IPN may not be enabled in your PayPal account:

    http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

    This needs to be enabled in order to notify your JotForm account the payment was made.

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    pennvalleyrodeo
    Answered on February 29, 2016 at 02:52 PM

    Ok, thanks! That appears to have fixed the problem. Yes, the payments were being received, but IPN was turned off. I am mow receiving both emails. 

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    david
    Answered on February 29, 2016 at 04:06 PM

    You are very welcome, glad to hear it!  If there is anything else we can assist you with, let us know and we will be happy to help.