What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why aren't my notification and Auto Responder emails working?

    Asked by pennvalleyrodeo on February 29, 2016 at 12:36 PM

    I have set up notification and Auto Responder for my jotform, but they don't seem to be working. I integrated a paypal payment system and that appears to be working just fine, but I am not receiving any emails.

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    JotForm Support

    Answered by david on February 29, 2016 at 01:59 PM

    I checked your form and there are currently 10 incomplete payments:


    If you received the payments, IPN may not be enabled in your PayPal account:


    This needs to be enabled in order to notify your JotForm account the payment was made.

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    Answered by pennvalleyrodeo on February 29, 2016 at 02:52 PM

    Ok, thanks! That appears to have fixed the problem. Yes, the payments were being received, but IPN was turned off. I am mow receiving both emails. 

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    JotForm Support

    Answered by david on February 29, 2016 at 04:06 PM

    You are very welcome, glad to hear it!  If there is anything else we can assist you with, let us know and we will be happy to help.