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Why aren't my notification and Auto Responder emails working?Asked by pennvalleyrodeo on February 29, 2016 at 12:36 PM
I have set up notification and Auto Responder for my jotform, but they don't seem to be working. I integrated a paypal payment system and that appears to be working just fine, but I am not receiving any emails.
I checked your form and there are currently 10 incomplete payments:
If you received the payments, IPN may not be enabled in your PayPal account:
This needs to be enabled in order to notify your JotForm account the payment was made.
Ok, thanks! That appears to have fixed the problem. Yes, the payments were being received, but IPN was turned off. I am mow receiving both emails.
You are very welcome, glad to hear it! If there is anything else we can assist you with, let us know and we will be happy to help.