What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Bounce List: Why am I not receiving submission notifications in my email

    Asked by franklasalvia on February 29, 2016 at 01:12 PM

    None of the submissions are being sent to the email address I have it set to. The submissions are going through because they are listed on the dashboard here. But none are being sent to my email

    Page URL:
    https://form.jotform.com/60344875018154

    bounce list email delivery
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    Answered by ACCBO on February 29, 2016 at 01:46 PM

    I am having the exact same problem!  This has been going on for 2 weeks.  Some of my submissions are received in my email, some are not.  This is severely impacting my business.

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    Answered by franklasalvia on February 29, 2016 at 01:58 PM

    i fixed it quickly by just deleting the notification email and putting it back in. Sidenote, all the submissions are available here on the website and you can bulk download a PDF or excel sheet

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    JotForm Support

    Answered by Mike on February 29, 2016 at 04:51 PM

    @Franklasalvia,

    Your email address ended up in our bounce list due to a rejection by your email server.

    We have now removed your email address from the bounce list, so that the email delivery should be restored.

    Related guide:

    How to remove your email address from bounce list

    If you need any further assistance on this, please let us know.

    @ACCBO,

    Your support forum thread has been recently updated:

    https://www.jotform.com/answers/783889

    Thank you.