Bounce List: Why am I not receiving submission notifications in my email

  • franklasalvia
    Asked on February 29, 2016 at 1:12 PM

    None of the submissions are being sent to the email address I have it set to. The submissions are going through because they are listed on the dashboard here. But none are being sent to my email

    Page URL: https://form.jotform.com/60344875018154
  • ACCBO
    Replied on February 29, 2016 at 1:46 PM

    I am having the exact same problem!  This has been going on for 2 weeks.  Some of my submissions are received in my email, some are not.  This is severely impacting my business.

  • franklasalvia
    Replied on February 29, 2016 at 1:58 PM

    i fixed it quickly by just deleting the notification email and putting it back in. Sidenote, all the submissions are available here on the website and you can bulk download a PDF or excel sheet

  • Mike
    Replied on February 29, 2016 at 4:51 PM

    @Franklasalvia,

    Your email address ended up in our bounce list due to a rejection by your email server.

    Bounce List: Why am I not receiving submission notifications in my email Image 1 Screenshot 20

    We have now removed your email address from the bounce list, so that the email delivery should be restored.

    Related guide:

    How to remove your email address from bounce list

    If you need any further assistance on this, please let us know.

    @ACCBO,

    Your support forum thread has been recently updated:

    https://www.jotform.com/answers/783889

    Thank you.