Bounce List: Why am I not receiving submission notifications in my email

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    franklasalvia
    Asked on February 29, 2016 at 01:12 PM

    None of the submissions are being sent to the email address I have it set to. The submissions are going through because they are listed on the dashboard here. But none are being sent to my email

  • Profile Image
    ACCBO
    Answered on February 29, 2016 at 01:46 PM

    I am having the exact same problem!  This has been going on for 2 weeks.  Some of my submissions are received in my email, some are not.  This is severely impacting my business.

  • Profile Image
    franklasalvia
    Answered on February 29, 2016 at 01:58 PM

    i fixed it quickly by just deleting the notification email and putting it back in. Sidenote, all the submissions are available here on the website and you can bulk download a PDF or excel sheet

  • Profile Image
    Mike
    Answered on February 29, 2016 at 04:51 PM

    @Franklasalvia,

    Your email address ended up in our bounce list due to a rejection by your email server.

    We have now removed your email address from the bounce list, so that the email delivery should be restored.

    Related guide:

    How to remove your email address from bounce list

    If you need any further assistance on this, please let us know.

    @ACCBO,

    Your support forum thread has been recently updated:

    https://www.jotform.com/answers/783889

    Thank you.