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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My Account was Suspended

    Asked by gonzalo garcia  on February 29, 2016 at 01:14 PM

    I just logged in and saw a message that my account gonzalogarcia1 for has been suspended for suspicion of phishing? To my knowledge, none of my forms do anything in terms of asking users for usernames,passwords, or credit card info. Most are simply email list sign up forms. 

    However, if there was anything specific about a particular form or forms that caused suspicion, I'd be happy to change it or resolve it. 

    Can you please help me resolve this situation? I would really appreciate it. I assure you there was no intent to break the terms of service or do anything shady.

    I appreciate it.

    Gonzalo Garcia

    suspended autosuspended
  • Profile Image
    JotForm Support

    Answered by jonathan on February 29, 2016 at 02:52 PM

    I have now reinstated your account/username gonzalogarcia1  and all the forms.

    You may need to relogin to the account at http://www.jotform.com/login to see the updated status.

    FYI, the account was auto suspended by the Phishing Filter in place because it detected your IP address to be in the same range to some of the suspended accounts that were determined phishers.

    In any case, all should be good now and I have fix the problem.

    Let us know if there are still issue.

    Thanks.