What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What's file retention time from files attached to submitted forms ?

    Asked by ebizz on October 20, 2010 at 05:17 AM

    When I tried to retrieve an attachment from an old form that was submitted in 2009, the file seems not to exist anymore. 

    This didn't really surprise me because I think it's normal that you don't keep all attachments infinitely.

    Therefore can you tell me how long do you keep the attachments ? (after how much time - weeks or months - the files from the attachments are being deleted (what's the retention time of the file attachments) ?



  • Profile Image
    JotForm Founder

    Answered by aytekin on October 20, 2010 at 12:47 PM

    We keep the files as long as possible. Try changing the URL to v2.jotform.com and see if the file is available there.

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    Answered by ebizz on October 20, 2010 at 06:44 PM

    Yes, the file is still available at v2.jotform.com indeed. Great ! Thank you.

    I appreciate your very fast and effective responses the more when I see the daily load of questions to which you have to answer. What's your secret energy source ? Could use some of that myself too. :)

    Good courage!

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    JotForm Founder

    Answered by aytekin on October 21, 2010 at 04:21 AM

    Thanks. :) My secret energy source is our users. Every day we receive emails from JotForm users telling us how JotForm saved them so many hours of work and made their job easier.

    My other energy source is our employees. They are so talented, excited and focused. I'm in this business for more than 10 years. I worked at a large internet company previously and we also had many other products, but no product was so much fun to develop like JotForm. :)