What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Are email notifications secure?

    Asked by Reachingout on February 29, 2016 at 01:42 PM
  • Profile Image
    JotForm Support

    Answered by Mike on February 29, 2016 at 04:33 PM

    We use Transport Layer Security (TLS) that encrypts mail for secure delivery when you use noreply@jotform.com or noreply@formresponse.com sender email. Note, that your mail server should be TLS enabled too.

    Please also not that if you enable an 'Attach PDF' option or switch to some custom sender, the messages will be sent without the TLS encryption in transfer.

    We also offer a custom SMTP sender option where you can use your secure sender.

    How to Setup SMTP for a Form

    If you need any further assistance, please let us know.