What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I received a blank email from a submission today? It happened today at 1:25pm (Toronto time).

    Asked by grandparentfamily on February 29, 2016 at 01:56 PM
    blank submission email in a
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    JotForm Support

    Answered by Kevin_G on February 29, 2016 at 04:39 PM

    Could you please provide us the link/name of your form? 

    We will take a look to your form as well as our logs to find the blank email ad what is causing it.

     

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    Answered by grandparentfamily on February 29, 2016 at 04:45 PM
    Sure, other submissions work fine, so I don’t think it’s the form, but here is the name: ILCA Workshop Registration Form
    … and the link is: http://www.grandparentfamily.com/642-2/
    And the person whose form came blank is Lysianne Vachon in case that’s helpful!
    ...
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    JotForm Support

    Answered by Kevin_G on February 29, 2016 at 06:09 PM

    Thank you.

    I was able to find the blank email in our records. However, I tested it and I see that the email was sent normally to your email address, it contains the submitted data.

    You may try editing the submission and then submit it again, it will send the email again, but will not modify your previously submitted data.

    While on the submissions page click on the "Edit" button.

    You do not need to make any update to the submission, you may only click on submit again and it will be as it is currently, the only reason to do this, it is to re-send the email notification with the data, it should contain the data.

    Do let us know how it goes.