What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Notifications: Why I'm not receiving the email notification each time my form is submitted?

    Asked by sony1618 on February 29, 2016 at 01:56 PM

    Hello sir,

    from jotform submission not received in my email,pls check and set this problim sir,

    my username id : sony1618

    JotForm email not received in
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    JotForm Support

    Answered by Kevin_G on February 29, 2016 at 04:51 PM

    Your email address is not in our bounce list, I checked your email in our logs and the emails are being sent from JotForm.

    Follow this guide to prevent issues with email notifications: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    I also noticed that you are asking for login credentials as well as account numbers in your forms, please remove those fields, otherwise, your account will be suspended permanently.