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    Email notifications: Not receiving email notifications, email address is in the bounce list.

    Asked by sisnua on February 29, 2016 at 04:23 PM

    Good afternoon,

    My forms it´s not sending e-mails, I have already checked the rules/conditions and checked my firewall.

    Can you help me?


    Thanks in advance!



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    JotForm Support

    Answered by Kevin_G on February 29, 2016 at 09:37 PM

    This is because your email address is in our bounce list, the reason is below: 

    550 Denied by policy

    I have removed it from the bounce list and you should receive your email notifications now, please follow this guide to prevent issues related to bouncing: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    You may also check and remove your email address from the bounce list by following this guide: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list.

    If the issue still persists, please ask to your email provider to whitelist our IP Addresses, you will find them on this link: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

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    JotForm Support

    Answered by Kevin_G on March 01, 2016 at 12:09 PM

    Seems like your answer did not reach this post, however, I see that you have posted a reply in other thread that you opened, if it is not the same, please do let us know.