Odd entry form

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    EuroFest2009
    Asked on October 20, 2010 at 07:42 AM

    When I logged onto my account yesterday, I noticed an odd form that I had not created called "Kayt". Thinking it was an account hack, I changed my password and deleted the form and all entries associated with it.

    Ever since, I have not been able to download any attachments. Are the two instances related or sheer coincidence?

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    aytekin
    Answered on October 20, 2010 at 12:30 PM

    JotForm never included any file attachments on emails. It only links to the uploaded files on the emails.

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    EuroFest2009
    Answered on October 20, 2010 at 01:29 PM

    Sorry, that's what I meant. The links in form submissions that used to pull up uploaded files no longer pulled up the file. They all went to an xml error page.

    I just didn't know if the 2 incidents were related.

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    aytekin
    Answered on October 20, 2010 at 01:42 PM

    We are investigating this issue. Can you cofirm that this only happened to the submissions on 18th or 19ths, but not any more or on any previous date?

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    EuroFest2009
    Answered on October 20, 2010 at 01:54 PM

    Yes. I hope I have been of some help.

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    aytekin
    Answered on October 21, 2010 at 02:14 PM

    We are running a script that will restore all missing files form 19th and 20th. It will probably take couple of days. But all of the files should be restored by Monday.