What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Odd entry form

    Asked by EuroFest2009 on October 20, 2010 at 07:42 AM

    When I logged onto my account yesterday, I noticed an odd form that I had not created called "Kayt". Thinking it was an account hack, I changed my password and deleted the form and all entries associated with it.

    Ever since, I have not been able to download any attachments. Are the two instances related or sheer coincidence?

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    JotForm Founder

    Answered by aytekin on October 20, 2010 at 12:30 PM

    JotForm never included any file attachments on emails. It only links to the uploaded files on the emails.

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    Answered by EuroFest2009 on October 20, 2010 at 01:29 PM

    Sorry, that's what I meant. The links in form submissions that used to pull up uploaded files no longer pulled up the file. They all went to an xml error page.

    I just didn't know if the 2 incidents were related.

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    JotForm Founder

    Answered by aytekin on October 20, 2010 at 01:42 PM

    We are investigating this issue. Can you cofirm that this only happened to the submissions on 18th or 19ths, but not any more or on any previous date?

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    Answered by EuroFest2009 on October 20, 2010 at 01:54 PM

    Yes. I hope I have been of some help.

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    JotForm Founder

    Answered by aytekin on October 21, 2010 at 02:14 PM

    We are running a script that will restore all missing files form 19th and 20th. It will probably take couple of days. But all of the files should be restored by Monday.