What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Payment Tool: Rounded off value in the "Location based tax" option shows an incorrect payment totalAsked by bdoodle on March 01, 2016 at 01:08 AM
When my customer enters WI as the state in the address, tax is calculated on the subtotal of my purchase order. Sometimes when the purchase order has an odd tax amount, it isn't rounded the same way in the tax and total fields. The total value is a penny off. See below. How to I prevent this?
A form where this is happening for me is:
In the above example: Although it shows up as $39.92 on the screen, when I include the purchase order total in email, it appears as $39.93. The value in the hidden finalOrder field which I've populated from the purchase order total is $39.92, and this value is passed to another form via a Thank You page link and appears in email as well. It must agree with the purchase order totals on screen and in email, and the subtotal, tax, & shipping should add up to the purchase order total on the screen.
Thanks for your help.
I was able to replicate the problem, it seems like the total price is not adding up the rounded off value of the custom tax.
I have forwarded this to our developers to have it checked and fixed. Apologies for the inconvenience. We will update you as soon as this has been resolved.
It needs to be solved now. Thanks for your feedback.