What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to upgrade my account?

    Asked by gramedia on March 01, 2016 at 02:49 AM

    I try to pay for silver upgrade. Why is not work? 

    how to upgrade
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    JotForm Support

    Answered by Welvin on March 01, 2016 at 06:48 AM

    You have posted a comment to the upgrade guide and you said you are stuck at the payment box. Is it the box for providing your card details? Please try it again. Please make sure that you are logged into your account. 

    Try both at the pricing and account billing page:

    https://www.jotform.com/pricing

    https://www.jotform.com/myaccount/billing 

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    Answered by gramedia on March 01, 2016 at 07:15 AM

    yes, it is ... and already try and it's still same.. i use my visa credit card 

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    JotForm Support

    Answered by Welvin on March 01, 2016 at 08:21 AM
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    Answered by gramedia on March 01, 2016 at 09:43 PM

    Thanks you... 

    i want ask one more question, 

    why my form can preview the answer box text? 

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    JotForm Support

    Answered by BJoanna on March 02, 2016 at 05:02 AM

    Considering that you last question is not related to subject of this thread, I have moved your question to separate thread and we will provide you an answer there shortly. 

    http://www.jotform.com/answers/785429