Thank you link wont work in internet explorer

  • GreatOaksEducation
    Asked on March 1, 2016 at 3:37 AM

    Hi, when completing my form you are taken to a thank you link. This works fine in chrome and firefox but doesn't work in internet explorer.

    Could you tell me why please?

    Regards

    Marc Newton

    http://www.greatoakseducation.co.uk/#!booking/cajt

    http://www.greatoakseducation.co.uk/#!thank-you/c16cx

  • beril JotForm UI Developer
    Replied on March 1, 2016 at 7:37 AM

    I've tested your form on your website. I am able to reproduce same issue that you're having on Internet Explorer.

    Thank you link wont work in internet explorer Image 1 Screenshot 30

     

    I've also cloned and tested your form. At that situation it is working properly on my side.

    Thank you link wont work in internet explorer Image 2 Screenshot 41

    It might be conflict issue on Internet Explorer. Could you try to re-embed your form with IFrame method?

    If it doesn't solve your problem, please let us know. We can try another solution.

     

  • GreatOaksEducation
    Replied on March 1, 2016 at 9:06 AM

    Hi, I re-embeded it as an Iframe but this hasn't soled the problem.

     

    Thanks

     

    Marc

  • beril JotForm UI Developer
    Replied on March 1, 2016 at 11:20 AM

    I've checked your Thank You page which is http://www.greatoakseducation.co.uk/#!thank-you/c16cx on Internet Explorer. It seems it goes different target on Internet Explorer.

     

    Marc, it is really strange.=) I've just copied and pasted the URL of your Thank You page on Internet Explorer. I see that it redirects to home page instead of Thank You page.

    Thank you link wont work in internet explorer Image 1 Screenshot 20

    I think that issue is not related with form. It is related with your thank you page. I will try to figure out your issue and get back to you as soon as possible.