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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I have checked your account and you are sub account user of account LOREALFORM. Are you unable to view submissions that are shared with you?
Please log in to your account over this link https://eu.jotform.com/ and you should be able to view shared submissions.
Hope this will help. Let us know if you need further assistance.