What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I would like to hide the URL JotForm uses when I'm in the form's pop-up

    Asked by mrumberto1970 on October 20, 2010 at 08:13 AM

     


    Let me explain:
    If load on my website a form HTML code on the popup window when my client can click to see the url jotform. you can hide it or change it?

     

  • Profile Image
    JotForm Founder

    Answered by aytekin on October 20, 2010 at 12:27 PM

    It is not possible to hide the URL on the pop-up alert.

    So, you are using a free service and you would like to hide the URL and you are getting free support for it. I hope you will at least consider linking to us from one of your sites.

  • Profile Image

    Answered by davexd on October 30, 2010 at 10:41 AM

    i would like to change my URL and i dont now how..

    can u tech me..

  • Profile Image

    Answered by Leegor on August 21, 2011 at 10:52 PM

    Has there been any advances on this? As much as I love JotForm when some of my clients see your name on the form they become confused. Confusion it not good for business. Please think about this and let me know.

  • Profile Image

    Answered by allanftd on August 21, 2011 at 11:32 PM

    Hi Leegor,

    Thanks for following up. May we ask for the URL of the webpage where your pop up form is currently embedded? I have three suggestions for you in order to work your way around this concern:

    A. Embed your form into another blank page (i.e. http://www.yourwebsite.com/myform.html). Then link this form as the pop up form instead of the one in jotform.com. 

    B. Use the lightbox embed code.

    C. Use the Feedback button embed code.

    If you need further assistance, please let us know. Thank you for using JotForm!

    JOTFORM SUPPORT

  • Profile Image

    Answered by Leegor on August 21, 2011 at 11:45 PM

    Yes, please have a look and suggest the most direct way to make the changes without too much disruption to the way the form currently works, thanks.

    w w w .m e t r o c a r l o a n . c a

  • Profile Image

    Answered by Leegor on August 21, 2011 at 11:51 PM

    Your option "A" sounds great but I'd have to ask you to go step by step if you kindy would.

  • Profile Image

    Answered by allanftd on August 22, 2011 at 12:33 AM

    Sure Leegor. Here are the steps to accomplish option A:

    1. Create a blank new webpage and save it as myform.html

    2. Paste the form embed code into this new page and save it again. Choose between the default embed code, the full source code, or the Iframe embed code. Then, take note of the full URL of this page, i.e. http://xxxxx.ca/myform.html

    3. In the webpage where you want to include the pop up form, replace the JotForm form URL with the one youcreated in steps 1 and 2.

    4. Save the changes made and reload the page. 

    5. Click the button again and the form should now no longer display the jotform-hosted form URL.

    Please let us know if you have any other questions or concerns. Thank you for using JotForm!

    JOTFORM SUPPORT

  • Profile Image

    Answered by Leegor on August 22, 2011 at 12:51 AM

    Hmm, but it wont show as secure (https) to the client? If so, any solutions?

    Would I have to secure my site to solve that?

  • Profile Image

    Answered by allanftd on August 22, 2011 at 01:05 AM

    That is correct, you have to make your site secure in order to use the https:// prefix in your form URL. You need to purchase an SSL certificate and install it into your server, or if your pages are hosted by a webhosting provider, you can ask them about installing the SSL certificate into your website for you.

    Here's a nice guide on installing SSL certificates if you plan to install it yourself - http://www.digicert.com/ssl-certificate-installation.htm.

    Thank you for using JotForm!

    JOTFORM SUPPORT