What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Received an Email About "Form Views"

    Asked by Tenickia on March 01, 2016 at 08:07 AM

    Good Morning,

    Do you have any details on my form views? Yesterday I received an email noting that I'd received 29,516 form views and would my account could be deactivated if I didn't upgrade. 

     

    None of the forms I've created so far have been shared with the public yet, so I don't see how it is possible that I've received this many views. To date, all I've been doing is testing the forms. Please advise. Thank you

    details my account all and email
  • Profile Image
    JotForm Support

    Answered by mert on March 01, 2016 at 09:39 AM

    Hi there,

    If we are talking about the account which has an username "marketplace4change", you don't need to worry about the "Form Views". Currently, your account have "0" "Form Views", so you are way off to the free limit. Please, ignore the received email and also, sorry for the inconvenience.

     

    Thanks.

  • Profile Image

    Answered by marketplace4change on March 01, 2016 at 09:52 AM

    Yes, but is it showing "0" because we started a new month today? Thanks

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    JotForm Support

    Answered by mert on March 01, 2016 at 10:23 AM

    Yes, you are right. Since it is a new feature, there could be some unexpected results; but if you encounter the same unconvincing numbers again for this month, please do let us know. Also, I found your other thread about the same subject and the ticket has already opened for that one, so I don't open a new ticket. When there is an update about your issue, you will be informed via email.

    Below, you can access your previous thread though the link:

    http://www.jotform.com/answers/784668

     

    Regards.