Collected PDF files in Dropbox say [email protected]

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    Scott_Hogge
    Asked on February 22, 2012 at 02:45 PM

    I have gone into my Dropbox to collect the info from the form and there is a PDF file in the folder that collects the name and email from my form. The problem I am having is that the email says [email protected] and I cannot get access to their email (which I need).

     

    ~ Scott

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    Mike_T
    Answered on February 22, 2012 at 05:15 PM

    Hello Scott,

    I have tried to reproduce the problem with my test form, but I was not able to do so.

    Do you have the same [email protected] text for mentioned submission(s) on your Submissions page at jotform.com? If yes, then it is probably related to some security software installed at form submitter's side.

    If the issue still persists, please provide us with the form ID in question.

    Thank you for using our services.

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    Scott_Hogge
    Answered on February 22, 2012 at 05:31 PM

    I have three separate people that have the [email protected] on their email. I also have others that are fine and I can read the email ok. I noticed that this happened about the time the domain was shut off. I changed my html to reflect the .net domain and things began to work again but this [email protected] thing started up. My form ID is 13482438185.

    p.s. as for my submission side at jotform, the email shows up correctly. Once the form is sent then it gets the [email protected] added to the pdf file.

    ~ Scott

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    Mike_T
    Answered on February 22, 2012 at 06:59 PM

    Thank you for provided information.

    It seems that [email protected] problem has been recently solved. Please monitor your form, and let us know if you reproduce the problem again.

    Then, we will be able to forward it to our Technicians.

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    Scott_Hogge
    Answered on February 22, 2012 at 07:04 PM

    Is there anything to do about the pdf files that are already turned to [email protected]? Or are those people's emails lost? I have already deleted them from my submissions page on jotform.

    ~ Scott

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    Mike_T
    Answered on February 22, 2012 at 07:28 PM

    I am very sorry to inform you, but there is no way to restore deleted submissions. It is also not possible to get the emails from mentioned PDFs.