What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    New Form View Limits - refreshing page question

    Asked by ibcform on March 01, 2016 at 12:13 PM

    Hello, with the new view form limits I have a question.

    1) As a web-designer, I'm constantly editing/modifying a page...and refreshing the page to see the results. With a form on a page I'm designing...does that mean my View-Counter will go up every time I refresh my page with a form on it?

    And what is someone else keeps refreshing a page with a form on it? Will it keep adding to the count every time a page is refreshed?

    Thanks for reading,

    Larry

    new form form limits refreshing counter refresh thanks count
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    JotForm Support

    Answered by david on March 01, 2016 at 01:25 PM

    We will be implementing a fix to allow for previewing forms without them counting as actual views.  If someone is refreshing your page continuously or you are refreshing a page with a form in it, yes that will count towards the total views.  Similar to someone submitting the form multiple times.

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    Answered by ibcform on March 01, 2016 at 01:55 PM

    Thank you for answering, but wow...even if i upgrade my account, a visitor can become a troll and keep refreshing a page and my account will suffer for it and I will be punished for someone else's actions?. 

    Sorry, but that is unacceptable. It's a shame because I have enjoy the service of JotForm for years, but now it seems I may need to reconsider.

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    JotForm Support

    Answered by david on March 01, 2016 at 02:07 PM

    There is a chance, however, it would require their knowledge of not only your use of JotForm, but also that we have form view limits.  It is the same with submission limits.  It is possible that someone goes to your form and spams submissions.  Free accounts are allowed 1,000 form views and if more are needed, our cheapest subscription offers 10,000 views.

    So far, your forms have received 8 views.  Over the coarse of 30 days, that would be 240 views if you had 8 per day.  This would not even be close to the maximum.  If there even is someone abusing the views, we can always reset the counter if that is the case.

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    Answered by ibcform on March 05, 2016 at 08:33 PM

    Hello,

    I hate to bring this up again, but I really don't think it's fair with these view form limits. As you can see on my account...I'm already almost half way of my view limit. (and it's only the 5th of the month). Yes, I know I'm on a free plan and you're thinking I should pay so I won't have this problem but I only average about twenty submissions a month. I don't think it's fair I should pay for a plan where I get so few submissions. I understand Jotform is business and a business' goal is to make money, but I hope you can also understand my point of view... you should consider my ratio of submissions to views.

    Is there anyway you can help me? I really don't want to leave your great service.

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    JotForm Support

    Answered by jonathan on March 06, 2016 at 08:47 AM

    Hi Larry,

    Thank you for letting us know of your feedback on the new Form View Limits feature.

    We also apologize if our pricing plan did not meet your expectations, and we appreciate you taking the time to share with us your concerns. 

    Our form view limit was put in place to have standardized fair data usage among our users, and we acknowledge that there is a range between the different pricing plans that come with different form view limits. 

    We are aware of your submissions versus views ratio at this time.

    But I do suggest that we do the assessment (if we can increase or not your view counts specifically) at a later time. Since it is not yet an issue on your account, let us observe first on the next coming days how this progress.

    Contact us anytime if there is an issue that prevents your account using our service properly.

    Regards,

     

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    Answered by grade4pagasa on March 06, 2016 at 08:59 AM

    Curious. 

    Would the form views counter activate when the form is accessed - but the status is disabled?
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    JotForm Support

    Answered by Jan on March 06, 2016 at 12:46 PM

    @grade4pagasa

    Let me create a separate thread for your question. Here's the URL: http://www.jotform.com/answers/788405

    Thank you.

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    Answered by ibcform on March 10, 2016 at 05:51 PM

    Almost three years of enjoying the great service of JotForm, but the view limit is unacceptable, Please delete my account. (I couldn't find an option to close or delete my account.)

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    JotForm Support

    Answered by david on March 10, 2016 at 06:49 PM

    I will delete your account as per your request.  The view limits were a necessary change but I definitely understand your frustration with the new limits.

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    JotForm Support

    Answered by mert on March 12, 2016 at 03:29 AM

    Hi Larry,

    I understand your concerns about "Form Views" and I can offer you a another alternative way to overcome this issue, if you still want to use our service, because we don't want to lose our old and experienced users like you.

    If we come to that alternative method, you can add our footer to bottom of your form. By doing this, you can get unlimited "Form Views" and you don't need to worry about this issue anymore.

    Please, see the steps to apply footer to your form:

     

    Final look of your form can be seen from the image below:

     

    I hope this will be enough to change your mind. For further assistance, please do let us know.

    Regards.

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    Answered by grade4pagasa on March 12, 2016 at 04:10 AM

    The JotForm footer option is a great idea! 

    I wouldn't mind letting form users (see the footer &) know that my forms were created using JotForm (I even have an "About JotForm" in my site). 

    Just to clarify, ticking the footer checkbox overrides the Form Views limit completely? And when would this be implemented?

    Again, great idea and thanks for reconsidering & thinking of your users / followers / supporters (free & paid) !

    - Randy

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    JotForm Support

    Answered by mert on March 12, 2016 at 04:38 AM

    Hi Randy,

    You are most welcome, it is great to hear positive thoughts. In parallel, we don't want to force our users to upgrade their plans, so we are offering another alternative solution and also, you are right, when you enabled the function, it will override the "Form Views" numbers as "Unlimited".

    Please, see it from the below:

     

    In addition, thank you for your support on this one. Please, follow the updates and don't hesitate to contact us, if you need any extra information.

     

    Best regards.

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    Answered by Smovie on November 21, 2016 at 11:09 AM

    Regardless of your reasoning, I think this feature has been implemented for no other reason than to make as much money as possible. You want your customers to go over the monthly form view quotas to force them to upgrade their paid accounts to a higher tier. 

    If you didn't, you would have implemented a system that records form views by each unique IP address, not by each page refresh. Recording data by unique visitors is very simple technology and has been available for a long time. 

    When I pull up my google analytics account and compare that with my jotform stats, there is grotesque difference. And what happens if (as is the case with me) you have a one page website which contains 3 different forms - this counts as 3 views. Its not good enough and it is a bit offensive to small business like myself who can only afford the $19 per month plan. 

    I think you owe your customers an explanation as to why this technology has not been implemented and what is being done to rectify it, as from where I am sitting, it seems you are ripping off the very people who are keeping you in business.

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    JotForm Support

    Answered by david on November 21, 2016 at 11:21 AM

    Visitors is not what we are concerned with, it is the resources and bandwidth it takes to load the forms each time.  Those resources are not cheap by any means when spread across millions of forms.

    The reason this was implemented is it costs us a great deal resources to load those millions of active forms.  Forms were being abused to the point that users were essentially making entire websites using their forms.  Since the forms were being used as landing pages or full websites, many with large amounts of images, it was costing us far more to continue hosting these users than it would ever be possible to recover at any reasonable fee, let alone offering the services for free.

    Enabling the JotForm branding footer for your form will allow for unlimited views and if you do upgrade from the free plan to the $19.00 per month plan, you will have more than enough views as far as your current usage goes. 

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    Answered by Smovie on November 21, 2016 at 09:24 PM

    Thank you for providing us with an explanation, but I still feel you are punishing your customers for something that is your responsibility to implement. You say that because a small few were abusing the system, it has effected us all and yet this abuse is okay as long as you enable the jot form logo? Doesn't really make any sense. 

    Also, you say it was using your Bandwith and resources beyond a point that you could make any profit, well again this is not your customers problem as companies like Pagecloud, Squarespace and Wix are able to offer full websites with unlimited bandwidth for less than your lowest paid tier i.e. when I upgrade my plan I will be paying more per month for Jotform than I will be for my website hosting. So its fair to say that it is possible to provide this bandwidth, but your company has not yet discovered how to make it economical. 

    Also when I upgrade my plan I will have a limit of 10,000 form views per month and, as mentioned in my previous message, because my website is a one page website with 3 forms, this means i will have a limit of 3,333 page views per month. How could you possibly know that I will have less traffic than this every month?

    I'm not trying to trap you or make you look foolish, apart from the complexity of doing very simple things, I really like your product and wish to continue using it and want to see it grow as a business. I am simply pointing out from the customers perspective how ludicrous your pricing structure and form view limitations are.

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    Answered by Chris  on November 25, 2016 at 12:51 PM

    Okay, I am starting to really get frustrated with your service. For the second time in the same month my forms have been disabled due to over limit of form views, even though my analytics account shows only 4 unique visits. 

    I have sent two emails to support in the last 10 days regarding the issue and have heard nothing back. Can someone please tell me what is going on.
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    JotForm Support

    Answered by BJoanna on November 25, 2016 at 02:21 PM

    @Chris

    I have moved your question to separate thread and we will provide you an answer there shortly. 

    https://www.jotform.com/answers/997838