What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How does the payment submissions limitation work?

    Asked by ymcamacc on March 01, 2016 at 01:40 PM

    It looks like for the Starter plan, it now says that you can receive up to 10 payments.  Is this correct in terms of accepting payments through PayPal?  So basically I could have 100 submissions a month, but only 10 of them could pay online?

    Please confirm, thanks!

    starter plan submissions limit payment submissions
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    JotForm Support

    Answered by Mike on March 01, 2016 at 03:05 PM

    Yes, your understanding is correct. The free plan is limited to 100 submissions, but paid submissions are limited to 10. For example, you can receive 90 regular submissions and 10 paid submissions during a month.

    If you need any further assistance, please let us know. We will be happy to help.