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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Office365 SMTP sender no longer working

    Asked by StudioBe on March 01, 2016 at 02:27 PM

    I need help asap!!! Not a single one of my forms have been sending submissions for the last few days. I've tested them and they don't send. Please help JotForm!!

    smtp sender office365 smtp
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    Answered by StudioBe on March 01, 2016 at 02:33 PM

    I just noticed that we haven't received a submission form this form: https://form.jotform.com/32734647632963 since the 25th. I looked on the jotform website and we've got 10-15 that never came through. We didn't get the submission email and our clients did not received the auto responder. This has cost me money and I need it fixed asap!!!!!!!

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    Answered by StudioBe on March 01, 2016 at 02:41 PM

    Here is another example: https://form.jotform.com/StudioBe/DailyGoals

    We haven't received a submission email from this form since the 25th. Looks like jotform failed to let us know that our service was down for 5 days. I want this fixed!

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    Answered by StudioBe on March 01, 2016 at 02:43 PM

    Yet another example: https://form.jotform.com/33636880527967

    Same thing, stopped sending submissions after the 25th!

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    Answered by StudioBe on March 01, 2016 at 02:46 PM

    And another: https://form.jotform.com/42026200943948

    This form is used to send email reminders to clients about appointments. Not a single client has received their reminder since the 25th. This has cost me thousands of dollars. JOTFORM needs to be held accountable to this!

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    Answered by StudioBe on March 01, 2016 at 03:18 PM

    JOTFORM!!!! LOOK AT MY ACTIVITY LOGS! EVERY EMAIL HAS FAILED. FIX THE PROBLEM!

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    Answered by StudioBe on March 01, 2016 at 03:34 PM

    This is clearly another problem with custom sender emails. JotFom, why are you ignoring this problem? I need to run my business and you are costing me money!

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    JotForm Support

    Answered by BDAVID on March 01, 2016 at 05:34 PM

    You are not using noreply@jotform.com or noreply@formresponse.com  to be setup as the Sender E-mail.

    You are using your own SMTP from "info@studiobesalon.com", try to white-list our Jotmail IP addresses within your email server (or ask for it to your email service provider). Read this article for more details: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

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    Answered by StudioBe on March 01, 2016 at 07:01 PM

    Yes, as I stated above it is a custom SMTP sender issue. I have done everything suggested in that article a million times in the past. This isnt the first time we've used customer senders. The problem is that it worked perfectly for months prior to the 25th when it all of a sudden stopped working and everything stopped sending. 50-100 email submissions a day were going through just fine. Ive even had Microsoft (Office 365) look over all the setting and confirm they are correct. Please send this to someone who will support the issue rather than send articles. Its clearly a problem with your server and it is costing me money!

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    JotForm Support

    Answered by ashwin_d on March 02, 2016 at 01:01 AM

    Hello,

    It seems you have created one another thread for the same issue. We have responded to you on the following thread:  http://www.jotform.com/answers/785019-SMTP-Sender-Why-wont-my-form-submissions-send-#5 

    Thank you!

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    Answered by StudioBe on March 02, 2016 at 12:22 PM

    ashwin_d

    We used the verify address method for years until we found out that most email providers were seeing our submissions as junk because this method essentially spoofs the address and is still coming from a jotform address. 

    Once we found this out, we had days worth of support from jotform to move to the STMP setup. I have a lot of forms and they took me a long time to get it everything switched over.

    After switching, we had no problems until Feb. 25th. Literally it was like a switch went off and from that point forward, none of our forms using SMTP worked. There is something either within your system or Microsoft's that will not allow the emails to be sent via via jotform servers on our behalf.

    This issue has now cost me clients, time, and a lot of money. I need it to be resolved. Is there another level of support that I can reach out to? Possibly someone I can physically talk with or put our Office 365 tech in contact with? Please help!! I cant keep using this service if its not resolved soon. Thanks!

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    Answered by StudioBe on March 02, 2016 at 01:43 PM

    JotForm Support,

    Can someone please help me with this issue. If you look in our activity log you will see that we have submission after submission failing and its effecting my business. I understand that you support your product through this forum but I shouldn't have to wait so long when my entire system is down. We've done everything you suggested and it's still broken. Please take this seriously!

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    JotForm Support

    Answered by Mike on March 02, 2016 at 04:09 PM

    The other thread has been updated:

    http://www.jotform.com/answers/785019

    Thank you.

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    Answered by StudioBe on March 08, 2016 at 04:52 PM

    Mike, All the other thread has been updated with is post after post of your support telling me "we're working on it". It's been two weeks! How does this pass for support??

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    JotForm Support

    Answered by Mike on March 08, 2016 at 06:27 PM

    We have not received updates from our Backend Team yet, so unfortunately, we do not have any additional information for you at this time.

    However, I did multiple tests and according to them the SMTP sender option does work. I assume that your SMTP server rejects our sending/authorization attempts, this is why the messages are being failed.

    I would like to suggest you to re-check my reply in this thread.

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    Answered by StudioBe on March 08, 2016 at 06:36 PM

    Mike, Broken record here man! Clearly there is an issue here. If it is the SMTP server that rejects it, then there HAS to be a log on your end that I can use to figure it out with Microsoft. It's not like I am using bob's email service, it's Microsoft! It's pretty reliable and I have to believe that if they can see the problem or the log they will fix it. I know JotForm has some sort of log or error that we can use to fix this. Can you please work on getting that for me? Look at my logs Mike, every submission email that is sent via these setting is failing. And the setting ARE correct!

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    JotForm Support

    Answered by Chriistian on March 09, 2016 at 02:12 AM

    Please see my recent reply on the other thread: http://www.jotform.com/answers/785019 
    Thank you.