Office365 SMTP sender no longer working

I need help asap!!! Not a single one of my forms have been sending submissions for the last few days. I've tested them and they don't send. Please help JotForm!!

I just noticed that we haven't received a submission form this form: https://form.jotform.com/32734647632963 since the 25th. I looked on the jotform website and we've got 10-15 that never came through. We didn't get the submission email and our clients did not received the auto responder. This has cost me money and I need it fixed asap!!!!!!!

Here is another example: https://form.jotform.com/StudioBe/DailyGoals

We haven't received a submission email from this form since the 25th. Looks like jotform failed to let us know that our service was down for 5 days. I want this fixed!

Yet another example: https://form.jotform.com/33636880527967

Same thing, stopped sending submissions after the 25th!

And another: https://form.jotform.com/42026200943948

This form is used to send email reminders to clients about appointments. Not a single client has received their reminder since the 25th. This has cost me thousands of dollars. JOTFORM needs to be held accountable to this!

JOTFORM!!!! LOOK AT MY ACTIVITY LOGS! EVERY EMAIL HAS FAILED. FIX THE PROBLEM!

This is clearly another problem with custom sender emails. JotFom, why are you ignoring this problem? I need to run my business and you are costing me money!

You are not using noreply@jotform.com or noreply@formresponse.com  to be setup as the Sender E-mail.

You are using your own SMTP from "info@studiobesalon.com", try to white-list our Jotmail IP addresses within your email server (or ask for it to your email service provider). Read this article for more details: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

Yes, as I stated above it is a custom SMTP sender issue. I have done everything suggested in that article a million times in the past. This isnt the first time we've used customer senders. The problem is that it worked perfectly for months prior to the 25th when it all of a sudden stopped working and everything stopped sending. 50-100 email submissions a day were going through just fine. Ive even had Microsoft (Office 365) look over all the setting and confirm they are correct. Please send this to someone who will support the issue rather than send articles. Its clearly a problem with your server and it is costing me money!

Hello,

It seems you have created one another thread for the same issue. We have responded to you on the following thread:  http://www.jotform.com/answers/785019-SMTP-Sender-Why-wont-my-form-submissions-send-#5 

Thank you!

ashwin_d

We used the verify address method for years until we found out that most email providers were seeing our submissions as junk because this method essentially spoofs the address and is still coming from a jotform address. 

Once we found this out, we had days worth of support from jotform to move to the STMP setup. I have a lot of forms and they took me a long time to get it everything switched over.

After switching, we had no problems until Feb. 25th. Literally it was like a switch went off and from that point forward, none of our forms using SMTP worked. There is something either within your system or Microsoft's that will not allow the emails to be sent via via jotform servers on our behalf.

This issue has now cost me clients, time, and a lot of money. I need it to be resolved. Is there another level of support that I can reach out to? Possibly someone I can physically talk with or put our Office 365 tech in contact with? Please help!! I cant keep using this service if its not resolved soon. Thanks!

The other thread has been updated:

http://www.jotform.com/answers/785019

Thank you.

Mike, All the other thread has been updated with is post after post of your support telling me "we're working on it". It's been two weeks! How does this pass for support??

We have not received updates from our Backend Team yet, so unfortunately, we do not have any additional information for you at this time.

However, I did multiple tests and according to them the SMTP sender option does work. I assume that your SMTP server rejects our sending/authorization attempts, this is why the messages are being failed.

I would like to suggest you to re-check my reply in this thread.

Mike, Broken record here man! Clearly there is an issue here. If it is the SMTP server that rejects it, then there HAS to be a log on your end that I can use to figure it out with Microsoft. It's not like I am using bob's email service, it's Microsoft! It's pretty reliable and I have to believe that if they can see the problem or the log they will fix it. I know JotForm has some sort of log or error that we can use to fix this. Can you please work on getting that for me? Look at my logs Mike, every submission email that is sent via these setting is failing. And the setting ARE correct!

Please see my recent reply on the other thread: http://www.jotform.com/answers/785019 
Thank you.