What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I receiving conflicting information from Jotform?

    Asked by terriLN on March 01, 2016 at 03:27 PM

    Please see attached.

    Thank you.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on March 01, 2016 at 04:51 PM

    Are you trying to cancel the service? I see you are subscribed with us with the Bronze plan.

    However, there is a notification that says you tried to downgrade. However, I see the latest charge was applied today March 1st to your payment method on file.

    Please give us more details about your inquiry and we will gladly assist you.