What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Urgent - Dropbox integration failing

    Asked by NPPA on March 01, 2016 at 03:58 PM

    We've set up Dropbox integration for a form, but even though it shows authenticated and is set up exactly the same as previous forms, files are not coming through to Dropbox.

    You won't be able to see the form itself people are submitting to without a log in to our website. And no errors are coming up.

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    JotForm Support

    Answered by Mike on March 01, 2016 at 06:05 PM

    Thank you for contacting us.

    Can you please provide us with a form name/link in question? Do you receive submission PDFs at dropbox or is this missing both submission PDFs and file uploads?

    My test forms are currently working fine with Dropbox. What you can try is to re-integrate your form with the Dropbox to see if that makes any difference.