Urgent - Dropbox integration failing

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    Asked on March 01, 2016 at 03:58 PM

    We've set up Dropbox integration for a form, but even though it shows authenticated and is set up exactly the same as previous forms, files are not coming through to Dropbox.

    You won't be able to see the form itself people are submitting to without a log in to our website. And no errors are coming up.

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    Answered on March 01, 2016 at 06:05 PM

    Thank you for contacting us.

    Can you please provide us with a form name/link in question? Do you receive submission PDFs at dropbox or is this missing both submission PDFs and file uploads?

    My test forms are currently working fine with Dropbox. What you can try is to re-integrate your form with the Dropbox to see if that makes any difference.