- 2016peoAsked on March 01, 2016 at 07:45 PM
I have a registration form that uses Braintree to process credit cards. I have to edit a submission, but the form is telling me that I can't submit the edits without a valid credit card number.
I found this article in the support forum (http://www.jotform.com/answers/596070-Is-it-possible-to-edit-a-submission-on-a-payment-form-and-charge-only-the-difference-generated-by-the-changes-made-on-the-submission) and it said that the payment gateway wouldn't be triggered (for Authorize.net, anyway) upon an edit.
I tried doing that for my form, and when I hit submit, I got a system error saying I needed a valid credit card number.
Is it possible to edit submissions with Braintree without triggering the payment gateway?
- JotForm SupportBJoannaAnswered on March 02, 2016 at 04:09 AM
I have tested and unfortunately it is not possible to edit submissions that used Braintree to process a credit card.
When I tried to edit submission I was not able to submit the form without entering credit card information.
I will escalate this issue to our developers. We will inform you via this thread if there is any update.
- 2016peoAnswered on March 05, 2016 at 03:21 PM
Any luck on getting the edits to work without triggering the payment gateway?
- JotForm SupportEltonCrisAnswered on March 06, 2016 at 03:22 AM
This seems to have been implemented by one of our developer as of checking.
I also made a test just now and I can now edit the form without requiring to enter credit card on braintree field. Please try it now.