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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Braintree payment: It is not possible to edit submission without entering credit card information

    Asked by 2016peo on March 01, 2016 at 07:45 PM

    I have a registration form that uses Braintree to process credit cards. I have to edit a submission, but the form is telling me that I can't submit the edits without a valid credit card number.

    I found this article in the support forum (http://www.jotform.com/answers/596070-Is-it-possible-to-edit-a-submission-on-a-payment-form-and-charge-only-the-difference-generated-by-the-changes-made-on-the-submission) and it said that the payment gateway wouldn't be triggered (for Authorize.net, anyway) upon an edit.

    I tried doing that for my form, and when I hit submit, I got a system error saying I needed a valid credit card number.

    Is it possible to edit submissions with Braintree without triggering the payment gateway?


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    JotForm Support

    Answered by BJoanna on March 02, 2016 at 04:09 AM

    I have tested and unfortunately it is not possible to edit submissions that used Braintree to process a credit card. 

    When I tried to edit submission I was not able to submit the form without entering credit card information. 


    I will escalate this issue to our developers. We will inform you via this thread if there is any update. 

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    Answered by 2016peo on March 05, 2016 at 03:21 PM

    Any luck on getting the edits to work without triggering the payment gateway? 

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    JotForm Support

    Answered by EltonCris on March 06, 2016 at 03:22 AM

    This seems to have been implemented by one of our developer as of checking.

    I also made a test just now and I can now edit the form without requiring to enter credit card on braintree field. Please try it now.