What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my forms do not return an email to my clients when there is a purchase in paypal integration?

    Asked by erickllima on March 02, 2016 at 12:46 PM
    Page URL:

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    JotForm Support

    Answered by david on March 02, 2016 at 03:53 PM

    I checked your form and there does not appear to be any submissions.  In any case, if you would like to send a response email to the user filling out the form, that can be done by setting up an email autoresponder:


    If you are receiving payment but the submissions and emails are not going through, the payments may be showing incomplete:


    In that case, you may need to enable IPN in your PayPal account:


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    Answered by erickllima on March 03, 2016 at 03:18 PM

    Thanks, David. Your answer was very good. 

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    JotForm Support

    Answered by jonathan on March 03, 2016 at 04:25 PM

    On behalf of David, you are quite welcome! :-)

    Contact us anytime for any assistance you need on JotForm