What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am having trouble with the delivery of forms

    Asked by MaryHoehing on March 02, 2016 at 12:49 PM

    When we receive a form from our website,  we get two copies on more occasions than not. 

    When trying to reply to the form,  quite often it comes back to me as undeliverable, as when you use the reply button provided, it goes back to jotform.   

    Page URL:
    http://www.fernhallinn.com/online/contact.html

    delivery JotForm receive Two copies Than
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    JotForm Support

    Answered by BJoanna on March 02, 2016 at 04:14 PM

    If I understood you correctly, you are not receiving email Notifications when your form is submitted. 

    I have inspected form you provided and I saw that you have two email Notifications and one Autoresponder email set inside of that form. However you did not set Sender email on non of them. 

    You need to set sender E-mail. I would suggest you to set Sender E-mail to noreply@jotform.com

    Inside of this guide you can find how to set Email Notification and Autoresponder: 

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    http://www.jotform.com/help/26-Creating-a-Form-Autoresponder 

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Reply-To Email: Should be the persons email who fills out your form. It is attached to your email field from your form.

    Also please check this guide: http://www.jotform.com/help/30-Notification-Autoresponder-Email-Details 

    Hope this will help. Let us know if you need further assistance.